Category: customer service

The Cat and The Plumber (Part II)

The story continues: The washing machine master technician returned with the spare part and got right to work. I beat him home by five minutes and barely had time to catch my breath when the doorbell rang. Champagne was fast asleep in her cubby and didn’t come out to greet Mr. Cirak, but when she

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The Cat and The Plumber

The washing machine is on the brink and I needed to call in the service. When I got home from work yesterday, I inspected the machine, went through my standard troubleshooting checklist, and surmised that this was beyond me, since I had never handled a built-in machine and was out of my depth in taking

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Hits and Misses at the Hamburger Bahnhof Museum

There may be a shortage of politeness, customer service, and hospitality in Berlin, but the sheer amount of museums and galleries in this city more than make up for everything else. When it comes to visual art, Berlin is a haven for all those who seek inspiration, entertainment, and momentary distraction from reality. I can

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Commuter Adventures: Rollator Rights & Fights

I have no idea why, but the past weeks have provided me with very interesting insights into life and society while riding the bus around Berlin. I shared my recent experiences with the unpleasant and disturbed man beside me, as well as the day a passenger beside me collapsed. There is yet another incident that

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The Pitfalls of Home Delivery

Home delivery services are something I have embraced 100%, especially since I have no car or bike. The convenience of getting your groceries delivered to your doorstep is a godsend that I first discovered in Bangkok, where the fee was literally peanuts. As I packed my bags in Manila, I dreaded having to drag my

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Commuter Adventures: Expect The Unexpected

This week is an absolute nightmare in terms of schedule. After weeks of quiet and serene evenings and cosy mornings, everything seems to have converged this week. Let´s just say that I am up at 04:30 so I can leave the house by 06:00, make my rounds with the cats that I am sitting this

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How Artificial Intelligence Will Change Decision-Making For Businesses

Last month FrogDiva Thoughts launched a blog-sharing project with Tenfold, a cutting-edge platform for customer telecommunications infrastructures (CTI).  From The Terminator to Blade Runner, pop culture has always leaned towards a chilling depiction of artificial intelligence (AI) and our future with AI at the helm. Recent headlines about Facebook panicking because their AI bots developed a

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10 Effective Morning Rituals to Supercharge Productivity

Earlier this month FrogDiva Thoughts launched a blog-sharing project with Tenfold, a cutting-edge platform for customer telecommunications infrastructures (CTI). It being a Monday and the first day back to school for Berlin schools, I thought this might add a little inspiration for parents and students struggling with overcoming holiday and weekend hangovers alike: Rise and shine!

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