Category: customer service

Taxi! (Berlin): Ylmaz

Welcome to a new series in the FrogDiva world. As part of my adventure in building my life in Berlin I have undertaken a few personal projects that help me understand and appreciate life in Berlin better. One of them is the Bridges of Berlin series, the other being Hidden Treasures, and now I bring

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Hidden Treasures: Die Dicke Wirtin

Every city has a special watering hole where struggling artists, authors and actors converge to find sympathy and inspiration. Die Dicke Wirtin (The Fat Waitress) began as one such place and the aim of the original owner, Anna Stanscheck was to make the struggling artists and students feel at home. The first part of the

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My Morning Commute (2)

The unpredictability of life is what I enjoy the most about it. Just imagine how utterly boring it would be if we could plan out everything in advanced and have it all fall into place just the way we want it. Where is the challenge in that? Encountering all the stumbling blocks, losses and failures

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Apartment Hunting and Other Adventures

Being sick in winter while living in one of the most beautiful cities in the world is not my idea of fun. Nevertheless, the bug finally caught me and I was bogged down by a terrible cold that had me more than out of sorts. The medicine supply I had brought with me from Manila

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The Italian Job: up the stairs… and up…

We packed, cleaned up and cleared out of the first apartment. The two taxis I had booked yesterday were spot on punctual, one being a minivan and the other a station wagon. So it was no problem to load all the luggage. The drivers didn’t mind, since they charge EUR 1 per piece, so they

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What part of URGENT did you not understand?!

That was the main sentiment behind my email today to the Philippine Long Distance Telecommunications Company (PLDT). On September 24, 2016, two days after my father passed away, I sent the PLDT Customer Service and email with an urgent service request to transfer the landline to my mother’s new apartment and the existing internet connection to

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