Earlier this week I explored how the European AI Act seeks to shape the future of artificial intelligence. This week, an unexpected sponsored advertisement led
Category: customer service
AI Disclosure or AI Assistance? Understanding the EU AI Act’s August 2, 2026 Transparency Rules
NB: This article explains the transparency obligations that took effect on August 2, 2026, under Article 50 of the EU AI Act. As implementation guidance
A Frog in Spain: Day 1
The Spanish adventure actually began before I had even reached Spain. Boarding the Ryanair flight, I was once again assigned rear boarding, something I have
A Frog in England – Day 1
20 July 2026Lisbon → London → Bristol → Cornwall Budget airline travel is many things, but predictable has never been one of them. The adventure
When Online Customer Service Actually Works
We’ve all had those customer service moments that make us question our life choices. The kind where you start out needing a simple document and
The Fake Profile Economy
I pulled back from Instagram back in September 2025. Not dramatically, not with a declaration, just a quiet step away. As someone who has spent
