When was the last time you called your internet or mobile phone provider and spoke directly with a receptionist? Chances are you didn’t. Instead, you
Category: customer service
Europe’s Digital Identity
Earlier this week I explored how the European AI Act seeks to shape the future of artificial intelligence. This week, an unexpected sponsored advertisement led
AI Disclosure or AI Assistance? Understanding the EU AI Act’s August 2, 2026 Transparency Rules
NB: This article explains the transparency obligations that took effect on August 2, 2026, under Article 50 of the EU AI Act. As implementation guidance
A Frog in Spain: Day 1
The Spanish adventure actually began before I had even reached Spain. Boarding the Ryanair flight, I was once again assigned rear boarding, something I have
A Frog in England – Day 1
20 July 2026Lisbon → London → Bristol → Cornwall Budget airline travel is many things, but predictable has never been one of them. The adventure
When Online Customer Service Actually Works
We’ve all had those customer service moments that make us question our life choices. The kind where you start out needing a simple document and
FrogDiva Thoughts 