Back in November 2017, Tesla unveiled its second-generation Roadster, promising an electric sports car that would push the boundaries of performance. Initial plans pointed to
Category: customer service
“It’s AI!” What Does That Actually Mean?
From handwritten ledgers to artificial intelligence: understanding the tools, the terminology and the question of transparency. There was a time when keeping the books meant
The Diffused Kitchen: Culinary Vindication After 30 Years
I love German bread. I respect European cold cuts in all their glorious variety, and I bow before cheese in practically every form: young, medium,
Perpetuity Was on Sale
Every family has a story that sounds completely inappropriate until you hear the full context. This is mine. Many years ago, I gave my parents
The Death of Apprenticeship
For much of the twentieth century, parents shared a common dream for their children: study hard, get into a good school, go to university, and
Trust & Transparency: AI in Customer Service
When was the last time you called your internet or mobile phone provider and spoke directly with a receptionist? Chances are you didn’t. Instead, you
