Every family has a story that sounds completely inappropriate until you hear the full context. This is mine. Many years ago, I gave my parents
Category: Public Service
The Great European Travel Checklist
Your passport may be perfectly valid, but airport security is still interested in your water bottle, power bank and mystery snack. Summer is peak travel
Trust & Transparency: AI in Customer Service
When was the last time you called your internet or mobile phone provider and spoke directly with a receptionist? Chances are you didn’t. Instead, you
Europe’s Digital Identity
Earlier this week I explored how the European AI Act seeks to shape the future of artificial intelligence. This week, an unexpected sponsored advertisement led
AI Disclosure or AI Assistance? Understanding the EU AI Act’s August 2, 2026 Transparency Rules
NB: This article explains the transparency obligations that took effect on August 2, 2026, under Article 50 of the EU AI Act. As implementation guidance
A Frog in England: Day 4 (II)
Homeward Bound, Part II: London Chaos After the serenity of Cornwall, London clearly felt obliged to restore balance to the universe. Victoria Coach Station greeted
