When was the last time you called your internet or mobile phone provider and spoke directly with a receptionist? Chances are you didn’t. Instead, you
Category: community service
Europe’s Digital Identity
Earlier this week I explored how the European AI Act seeks to shape the future of artificial intelligence. This week, an unexpected sponsored advertisement led
AI Disclosure or AI Assistance? Understanding the EU AI Act’s August 2, 2026 Transparency Rules
NB: This article explains the transparency obligations that took effect on August 2, 2026, under Article 50 of the EU AI Act. As implementation guidance
Looking Across the Atlantic: Understanding Utah’s National Monument Debate
Scrolling through social media recently, I was struck by two completely different accounts of the same event. One claimed that protected public land in Utah
When Online Customer Service Actually Works
We’ve all had those customer service moments that make us question our life choices. The kind where you start out needing a simple document and
Advent 7: Seasonal Cross-Over Diplomacy
At the University of Advent — or, more accurately, Santa’s HR-managed workshop — December is always high-stakes. Between performance reviews, team-building exercises, and a Grinch-like
FrogDiva Thoughts 